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PRIVACY POLICY

Last Updated: 12 April 2026

PRIVACY POLICY

These Terms and Conditions define the rules, responsibilities, and limitations associated with using this platform. By accessing, browsing, or using any part of the service, you agree to comply with these terms in full. If you do not agree with any part of these Terms, you should stop using the platform immediately.

You agree that we may use Customer Information for the purpose of statistical analysis and for creation of data ("Statistical Information"), which does not contain individual Customer Information. In addition to the information that the Bank elicits from you, you are free to volunteer any other information that you feel that the Bank needs to know, but the security and confidentiality as per this Policy is guaranteed only to the information that the Bank directly asks from you.

This Policy holds true for a non-customer who has provided information to the Bank, by any means, with the intentions of establishing a relationship, of whatsoever nature, with the Bank. By divulging any information to us you agree to the terms and conditions of this Policy.

Use of Customer Information / Statistical Information

We may use the Customer Information for, among other things, customer verification, provision of products and services, for personalization of products or services, marketing or promotion of our financial services or related products or that of our associates and affiliates; for creation of Statistical Information, statistical analysis or credit scoring, enforcement of your obligations, any other purpose that will help us in providing you with optimal and high quality services.

SECURITY

We have taken reasonable measures to protect security and confidentiality of the Customer Information and its transmission through the World Wide Web. You are required to follow the Terms and Conditions while using this Website including the instructions stated therein in respect of security and confidentiality of your Log-in and Password.

The Bank will give access to Customer Information to only authorised employees. Employees who violate this Privacy Policy shall be subject to disciplinary process as per the byelaws of the Bank. Any employee who withdraws from the employment of the Bank will have to undertake to abide by this Privacy Policy and keep all Customer Information secure and confidential.

DISCLOSURE

1. We shall not be held liable for disclosure of the Customer Information or Statistical Information in accordance with this Privacy Commitment or in terms of any other agreements with you.

2. We may disclose the Statistical Information to any person, without any limitation and you hereby give your consent for the same.

3. We may disclose Customer Information to any of our associates and affiliates, without any limitation and you hereby give your consent for the same.

4. We may disclose the Customer Information to third parties for following, among other purposes, and will make reasonable efforts to bind them to obligation to keep the same secure and confidential and an obligation to use the information for the purpose for which the same is disclosed, and you hereby give your consent for the same: -

5. For advertising. or

6. For facilitating joint product promotion campaigns. or

7. We may disclose the Customer Information, to third parties, without limitation, for the following reasons;

8. To comply with legal requirements, legal process, legal or regulatory directive/ instruction. or

9. To enforce the Terms and Conditions of the products or services. or

10. To protect or defend our rights, interests and property or that of our associates and affiliates, or that of our or our Affiliate's employees, consultants etc. or

11. For fraud prevention purposes. or

12. As permitted or required by law.

13. For participation in any telecommunication or electronic clearing network. or

14. For availing of the support services from third parties e.g. collecting subscription fees, and notifying or contacting you regarding any problem with, or the expiration of, any services availed by you.

15. For the purposes of credit reporting, verification and risk management to/ with clearing house centers or credit information bureau and the like.

16. For sharing with third-parties information obtained with your consent, from your mobile device like device location, device information (including storage, model, installed apps, Wi-Fi, mobile network) transactional and promotional SMS, communication information including contacts and call logs ,for statistical modelling, credit scoring and any other purpose that will help us in providing you with optimal and high quality services

GRIEVANCES

For discrepancies and grievances pertaining to processing of information, please get in touch with our Grievance Officer, Mr. P Balgi at nodalofficer@kotak.com.

INTELLECTUAL PROPERTY RIGHTS

All content made available on the platform, including text, graphics, logos, images, designs, and software, is the property of the Company or its licensors. This content is protected by intellectual property laws and may not be copied, modified, distributed, or used without prior written permission.

Unauthorized use of platform content may result in legal action.

USER-SUBMITTED CONTENT

Users may be allowed to submit or upload content to the platform. By submitting content, users confirm that they own or have the necessary rights to such content and that it does not infringe upon the rights of third parties. Users grant the Company a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and distribute submitted content in connection with the platform.

The Company reserves the right to remove any content at its sole discretion.

The Company reserves the right to remove any content at its sole discretion.

The platform may include links or integrations with third-party websites or services. These are provided for convenience only and do not imply endorsement. The Company does not control and is not responsible for the content, availability, or practices of third-party services. Users access third-party services at their own risk.

Certain features or services may require payment. All applicable fees will be clearly disclosed before purchase. Payments are processed through secure third-party payment providers, and the Company does not store sensitive payment information.

Subscription services may automatically renew unless canceled by the user in accordance with the stated cancellation policy.

LIMITATION OF LIABILITY

To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the platform. In no event shall the Company’s total liability exceed the amount paid by the user, if any, for access to the platform.

Indemnification

• To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use

• Users agree to indemnify and hold harmless the Company, its affiliates, and its representatives from any claims, damages, or expenses arising from the user’s violation of these Terms or misuse of the platform.

• The Company may terminate or suspend access to the platform at any time, without prior notice, if it believes that the user has violated these Terms or engaged in unlawful activity. Upon termination, all rights granted to the user under these Terms shall immediately cease.

FURTHER INFORMATION ABOUT COOKIES

If you’d like to learn more about cookies in general and how to manage them, visit www.aboutcookies.org.